Frequently asked questions
What services do you offer?
We provide a range of IT solutions, including TV mounting, security camera installation, website design, remote IT support, and home and small business network setup.
How do I book a service?
You can book a service through our Contact Page, the Book Now button on our website, email, text (510-239-7460), or WhatsApp. Simply reach out, and we’ll get back to you to confirm your appointment.
Do you offer both on-site and remote support?
Yes, we offer on-site support for installations and network setups, while remote support is available for troubleshooting software issues, security updates, and website management.
What types of TVs can you mount?
We can mount all TV sizes and brands on drywall, brick, and concrete walls. If you need assistance choosing a bracket, we can also provide recommendations.
Can you install security cameras both indoors and outdoors?
Yes, we install both wired and wireless security cameras for home and business use, ensuring proper coverage, connectivity, and security.
What kind of remote IT support do you provide?
We assist with software troubleshooting, virus and malware removal, email and account setup.
Is 100Mbps internet speed enough for my household?
A 100Mbps connection is sufficient for basic browsing, HD streaming, and work-related tasks. However, if multiple users are streaming in 4K, gaming, or downloading large files simultaneously, you may benefit from a higher speed, such as 200Mbps or more.
What payment methods do you accept?
We accept credit and debit cards, and cash for in-person services.
Do you offer warranties on your services?
Yes, we provide a 60-day service guarantee on all installations and IT solutions to ensure customer satisfaction.
Do you charge for consultations?
We offer free initial consultations to discuss your needs and provide an accurate quote.
What is your cancellation policy?
We require at least 24 hours notice for cancellations. If you cancel within less than 24 hours, a cancellation fee may apply.